Marrin Costello Jewelry will accept exchanges and returns on full-priced items postmarked within 30 days of shipment delivery. Sale purchases are eligible for exchange or store credit ONLY.
FINAL FEW, SAMPLE SALE, CUSTOM PIECES, LIMITED EDITION STYLES, AND DISCONTINUED ITEMS ARE FINAL SALE, AND MAY NOT BE EXCHANGED OR RETURNED.
To accommodate our customers during the Holiday Season, holiday orders placed between 11.1.2023 - 12.31.2023 will be eligible for exchange or return until 1.31.2024.
Item(s) must be returned in new condition and resealable packaging with original receipt of purchase.
To begin the return or exchange process, please email us with your order number, your request, and applicable photos: HELLO@MARRINCOSTELLO.COM
MARRIN COSTELLO® is not responsible for any lost or missing packages. Any lost or stolen packages will only be replaced by MarrinCostelloJewelry.com if insurance is purchased by the customer via Route Package Protection at the time of purchase on MarrinCostelloJewelry.com. Insurance is NOT automatically included with Free Domestic Ground Shipping.
If purchased through another website or retailer, please contact the respective website or retailer to begin your return or exchange process. Marrin Costello Jewelry is NOT responsible for any purchases made through another website or retailer.
Eligible items for return or exchange will qualify for Free Domestic Ground Shipping to the MARRIN COSTELLO® headquarters based in Tampa, FL. Exchanges may be subject to shipping charges. Items received as gifts with proof of purchase from MarrinCostelloJewelry.com may be exchanged for store credit.
Should you need assistance, we are always here to help via email — HELLO@MARRINCOSTELLO.COM
REPAIRS + WARRANTY
We will repair any jewelry design purchased through MarrinCostelloJewelry.com or the Marrin Costello Jewelry Flagship Store within one year of purchase date. Items purchased through other websites or retailers must be returned for repair to the respective website or retailer where the item was purchased.
Any items purchased at full-price in need of repair after the one year warranty date passes may be subject to repair and shipping fees. Fee is contingent upon material availability and the nature of repair.
Final few, Sample Sale, custom pieces, limited editions styles, and discontinued items are repaired on a case by case basis depending on the nature of the repair needed.
To begin the repair process, please email us with your order number, your request, and applicable photos: HELLO@MARRINCOSTELLO.COM